Total work Experience of 14+ Years within the Logistics & Supply Chain Industry. My expertise is Managing Air & Sea Shipments, Procurement, Negotiation, Costing, Pricing, Financial Exposure, Letter of Credit, 3PL Warehousing in FMCG and Retail Products (Food & Non-Food). This includes ensuring complete Customer Satisfaction, generating revenue and Profitability for the Operations Unit. I have strong Leadership, Communication, Problem-Solving and Teamwork skills with proficiency at grasping new concepts quickly and utilizing the same in a productive manner. Adept in using ERP, WMS & Microsoft Office.

WORK EXPERIENCE
WEBCOR DMCC – Dubai (U.A.E.)

Senior Logistics & Procurement (Jun 2017 – June 2020)

Job Responsibilities

·         Serving as a single point of contact between Supplier and Customer (Retail and Wholesale).

·         Managing different functions like AIR and SEA Shipments (EXWORKS, FOB and CFR), Procurement, Letter of Credit and Financial Exposure.

·         Analyzing and Approving terms and conditions on different type of LC (IRREVOCABLE and BACK-TO-BACK) using UCP600 regulation.

·         Sourcing Food and Non-Food products from suppliers from different regions like U.A.E., Portugal, Brazil, Italy, Argentina, India. Negotiating price and shipping terms, approving shelf life and ensuring all Clearance documents are provided within the timeline.

·         Coordinating with Customer on Purchase Order and Import License for each shipment. Ensuring customer receives all the products as requested within the timeline.

·         Coordinating with Shipping line on booking Container and space on vessel. negotiating price and ensuring container is loaded and sailed on the agreed date/vessel.

·         Coordinating with Clearance Team and ensuring the clearance and delivery of container to Customer is completed within the timeline.

·         Coordinating with Finance team and ensuring all the shipments are invoiced and posted as soon as shipment is sailed.

·         Resolving any arising problems or complaints.

·         Maintaining Shipment tracker which includes LC Shipment, DP Shipments and Financial Exposure Shipments.

·         Providing weekly and monthly reports to management which includes timeline of shipments and Margins.

·         Displaying strong work ethics that effectively motivates team members.

·         Achieved Profit Margin 17.02%, Value $2, 372, 475.00 for the year 2018.

·         Achieved Profit Margin 14.91%, Value $652, 608.00 for the year 2019.

·         Achieved Profit Margin 14.34% Value $120, 011.00 From Jan 2020 to May 2020.

APPAREL GROUP – Dubai (U.A.E.)

Senior Logistics Executive: 2 Years (July 2015 – Jun 2017)

Job Responsibilities

Managing AIR & SEA SHIPMENTS.
Functions are Import, Export & Distribution to Local stores.
Prepared Timelines & Mapping for NEW BRANDS.
Guiding vendors with the customs documentation requirements in UAE.
Training new employees on import and export process.
Coordination of Import shipments with Vendor, Shipper, Brand Team & Freight forwarders.
Appointing Freight forwarders, based on the urgency of the shipment (Sea, Air & Courier).
Coordination with shipper on readiness of the shipment and requesting for Documents (Invoice, Packing List, OBL, COO).
Follow up with the freight forwarder on arrival date of the shipment & DO.
Preparing Import declaration and submitting to clearance team for clearance.
Ensuring shipment received in the DC as per agreed timeline.
Preparing daily purchase, variance report and submitting to Accounts for GRN.
Preparing export documents (Invoice, Packing List & COO).
Coordinating with Export Team, Warehouse Team and ensuring shipment to dispatched within the timeline.
Maintaining Import & Export Trackers for all shipments.

Rise Automotive Trading L.L.C. (U.A.E.)

Operation Officer: 2 Years & 6 Months (May 2012 – November 2014)

Job Responsibilities

Managing a team of 18 employees & Warehouse utilization of 6000 Sq. Ft. in a busy work environment.
Ensuring that the sales Team are meeting their monthly targets.
Negotiating cost with Supplier, Freight forwarder & Transportation companies.
Responsible for maintaining monthly stock accuracy.
Responding to all customer complaints or queries in an efficient manner.
Ensuring Purchase & Sales orders for all inbound and outbound shipments are processed in a timely manner.
Visiting key clients to build relationships and identify their key needs.
Monitoring security procedures for the warehouse and showroom.
Development and improvement of internal and external processes.
Involved in planning and organizing Automechanika Exhibitions in 2014 in Dubai.
Ensuring the CS Team is filling all the necessary documents (PO, DO, POD) has per company policy.
Provide solutions for productivity improvement, which helps in cost saving and efficiency.
Preparing monthly operational review and presenting it to Management.

Agility Logistics L.L.C. (U.A.E.)

Customer Service Team Leader: 4 Years & 9 Months (April 2007- January 2012)

Job Responsibilities

Supervising a team of eleven employees.
Maintain an average of 98% accuracy of manually filled information by the Customer Service Team
Mapping Customer Service/ Operational Processes and SOPs
Mapping Inter department Processes for improvement
Implementation of Customer Service & Inter Department Processes
Auditing and Control of Processes
Handling the Escalated issues with different departments
Implement a process to check that required supportive and billing information is captured and provided to billing team within agreed period
Prepare and discuss the training requirements of customer service employees quarterly
Distribute all official announcements to clients and maintain an up-to-date client with assigned customer service
Resolving all day to day customer service activity problems by acting as the first level of escalation to customer service employees and clients.

Additional Responsibilities.

Managing Warehouse utilization
Worked on WMS (EXCEED)
Responsible for Inventory Accuracy and Inventory counts
Defining KPI’s with customers and monitoring
Provide Productivity analysis and improvement plans
Development and improvement of internal and external processes
Provide solutions for productivity improvement, which helps in cost saving and efficiency
Monitor monthly billing for customers.

Al Esham General Land Transport L.L.C. (U.A.E.)

Customer Service & Sales: 2 Years & 5 Months (October 2004 – March 2007)

Job Responsibilities

Managing 3 Drivers with 3 Trucks and 9 Trailors.
Coordinating with the drivers and Customers.
Coordinating 3 Major freight Companies for moving their containers from port to the said destination.
Meeting new customers, providing them with our prices.
Preparing invoices, submitting to customers, and ensuring payments were received.
Preparing KPI for all three drivers based on trip travel time.

ACADEMIC QUALIFICATION
The Association Of Business Practitioners      :               Post Graduate Diploma In Logistics & Supply Chain Management

(April – 2014)

PROFESSIONAL QUALIFICATION
Blue Ocean (Career Institute)                            :               International Purchasing & Supply Chain Management

TECHNICAL QUALIFICATION
ExecuTrain (Micro Soft Office 2007)                :               Excel, Word, Power Point (Advanced)

HARD SKILLS
GP / ARCH                                                             :               Retail Trade Management

Oracle                                                                    :               Retail Trade Management / Retail Warehouse Management

Navision                                                                 :               Retail Warehouse System

Exceed                                                                   :               Warehouse Management System

SOFT SKILLS
·         Leadership

·         Communication

·         Problem-Solving

·         Teamwork

PERSONAL DATA
Date of birth                                                         :               19/08/1982

Nationality                                                             :               Indian (Mangalore)

Language                                                               :               English, Hindi & Kannada

Marital status                                                        :               Married

Visa Status                                                             :               Employment

Driving License                                                     :               Valid (UAE)

REFERENCES
Shall be provided on request