Introduction: –

Client driven, quality focused retail manager with proven track record of top performances.

A retail professional with profound and broad expertise in every aspect of retail store management. Expert in evaluating and minimizing operational cost in context of store profitability. Creating & promoting caring customer service from all sales staff. Coaching every employee towards individual goals. Establishing a retail environment that encourages positive customer experience and promotes achieving of sales targets.

Professional experience: –

In the past 10 years as a Retail Branch Manager, I have managed almost every aspect of consumer electronics retail operations in Eureka and have the experience of opening 2 major branches (Hawally & Jahra). I have trained and developed staffs in implementing work standards (achieving sales targets by up selling, cross selling & especially techniques for selling extended warranties). I have directed a large team to create a pleasant shopping experience for customers that consistently achieved expected sales targets at reduced operational costs. Presently managing a team of 70+ staff including 6 supervisors along with 25+ supplier promoters.

Career Objective: –

In order to continually maintain and enhance my position as a professional, I seek a challenging opportunity in an enterprise of repute and I firmly believe my experience and expertise would prove a great asset to any organization.

Personal Details: –

Sex:                             Male

Date of Birth:                20th February 1976

Place of Birth:              India

Nationality:                   Indian

Marital Status:              Married, four children

Visa status:                  No. 18, Transferable

Drivers License:           Light, Valid Driving License and Car

Languages Known:      Fluent in English, Arabic, Hindi and Urdu

Work Experience: –

Eureka Electronics – May 2002 to Present

Retail Branch Manager: – Salmiya Branch at present

Also managed the opening of 2 Eureka’s Retail Showrooms (Hawally-2014 and Jahra-2016)

Job Profile:

·         Leading, managing and controlling an effective sales and support team of over a 70 people towards achieving sales targets and contributing towards organizational objectives.

·         Coordinating with interdepartmental Head of Sections and other departments to maintain proper flow of work.

·         Assigning individual and section tasks and targets in order to achieve long-term objectives.

·         Co-planning, developing and implementing effective sales and CRM strategies with top management and departmental heads to maximize sales by acquiring new and retaining existing customers.

·         To Manage and evaluate the routine performance of individual departments and divisions on a timely basis.

·         Maintaining showroom staff performance results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.

·         Protecting employees and customers by providing a secure and clean showroom environment.

·         Maintaining the stability of the showroom by complying with legal requirements.

·         Problem solving, inventory control, maintain functions and merchandizing.

·         Responding and solving customer complaints and comments.

·         Attending meetings with Top Management and conducting weekly/monthly meetings with all showroom staff.

·         Organize and supervise effective training programs for the development of new and existing staff.

·         Maintaining store staff by recruiting, selecting, orienting, and training employees.

·         Updating staff on business performance, new initiatives and other pertinent issues.

·         Employee performance evaluation on daily, weekly and monthly basis.

·         Ensure excellence in customer service and resolve all problems at the showroom level.

·         Securing merchandise by implementing security systems and measures.

·         Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing by conducting weekly market survey.

·         Personally handling showroom maintenance requirements with maintenance manager (Electricity, cleanliness, security, display, CCTV, elevator, escalator and many more)

·         Approving sales returns/refunds as per company policy.

·         Monitoring the follow up of solving any dented items issues with suppliers by replacing or returning them in coordination with Head of Sections.

·         Organizing of showroom staff duty schedule and day offs on weekly/monthly basis.

Abdul Aziz Saud Al-Babtain & Sons Co: – Jan 1998 to April 2002.

Showroom Supervisor: – Salmiya Branch.

Job Profile:

Managing Sales and supplies.
Point of sales, displays and promotions.
Co-planning promotion strategies and achieving Sales Targets.
Managing and coordinating an effective Sales Team.
Staff Supervision.
Maintaining inventories and accounting.
Professional Achievements: –

Achieved Best Showroom Manager Award for the year 2013. (Certificates available)
Achieved Best Showroom Manager Award for the year 2012. (Certificates available)
Appreciated as Best Head of Section for the year 2008 and promoted as Showroom Manager in May 2009 of Salmiya branch.
Achieved highest Sales Record in Eureka for the year 2003 and 2004 and promoted to the position of Head of Section in the year 2005…
Winner of the highest extended warranty sales prize ten times in a row in the year 2003.
Honored by the Top Management for over achieving sales targets and declared the Best Sales & Customer Service Representative for the year 2003.
Achieved highest sales record and honored by the General Manager of Al- Babtain Group and awarded the Best Sales Representative Prize for the year 1999.
Professional Courses: –

Successfully completed the following courses from “Leaders Academy”, a Professional Management Training and Consulting Firm in Kuwait:
·         True Leadership

·         Problem Solving

·         Professional Supervisor

·         Basics of Supervising Others

Cisco Certified Network Administrator (CCNA) from “Information Technology Institute”, Dasma, Kuwait.
Attended various product knowledge trainings from IT suppliers.
Educational Qualification: –
Successfully completed High School from B.O.D.L (WB India)

Pursuing 3rd year in BBA (Business Administration) from Madurai Kamaraj University (Madurai India), final exams will be held in December 2018 and degree availability by May 2019

Other Skills: –

·         Excellent and detailed knowledge of latest technological updates in the field of electronics, computer hardware’s and softwares.

·         Windows-Troubleshooting and Networking.

·         Excellent knowledge of FAIMS and MIS POS applications.

·         Good knowledge of MS Office Applications (Word, PowerPoint and Excel).

·         Internet Applications.

Thanks and Regards,

Mohammed Jassim

Tel:- +965 66775386

Salwa, Kuwait