Miriam Sotelo

E-mail: blessiyam@gmail.com

Visa Status: Employment visa

Mobile:  00971 507256173

OBJECTIVE:

Seeking a position in Order Management Processing Specialist/Sales Admin & Logistics Coordinator (SCM) in Consumer Electronics and or FMCG/ Oil & Gas industry.

ACHIEVEMENT:

2016  Promoted to G3 ( Team Leader – Order Desk Management / Order Fulfillment (SCM)

2015  Best Employee Achievement Award (Project Cost Saving Process)

Cost reduction process. The department saves minimum USD5,000.00 monthly, documents drastically reduced to 20%
Implementation for auto-generating of Payment term in the system as per customer’s mode of payment.
CAPABILITIES /CORE STRENGTHS

Proficient in FZE documentation (Import, Export, local documentation)
Sound knowledge in L/C, Incoterms and good knowledge of UCP 600, /Inventory Management
Well versed in GERP /SAP MS OFFICE PACKAGE/ MATRICS LITE / M SYSTEM
Good analytical and problems solving skills
Attention to details/Result oriented
Strong follow-ups & fast in execution
Good motivator & decision maker
Excellent communication and interpersonal skills.
Team player / Multitasking individual and ability to work under pressure
Strong knowledge of Customer Claim Management
Actively participates in process improvement / Cost saving process/Product innovation
PROFESSIONAL EXPERIENCES:

Worked with LG Electronics Gulf FZE   Order Management Supply Chain (order to cash expert) / Order Processing Specialist (Team Leader) 2006-2019

Worked with Sanyo Gulf FZE –    Dubai, U.A.E as Sr. Sales Coordinator & Procurement Coordinator 2003–2006

WORK HISTORY

June 2006- Jan 2019 LG ELECTRONICS GULF FZE, Jebel Ali, U.A.E

Order Management Supply Chain / Order Processing Specialist /Customer Service

·         Managing for customers order processing (Performa, Quotation, Purchase Order, Invoicing  thru ERP

·         Processing of Re-invoice, Sales Return

·         Liaise with the sales department and customers to ensure timely deliveries of materials.

·         Collaborate with the Demand planning  as well as Planning Analyst team to ensure accurate material demand (accurate forecasting)

· Collaborate with the accounts dept. for payment follow-ups and help to monitor past due accounts and obtains customer credit details.

·         Scrutinize L/C draft and send to the customers for final issuance, and the same will be collaborated with the accounts department and advising Bank in order to facilitate the issuance of the final L/C (Letter of Credit)

·         Daily monitoring of stocks inventory and collaborating with the logistics department.

·         Coordination with our overseas factories with regards to the Estimated Time of Departure  & Arrival of the shipment.

·         Responsible for Certificate of Origin (COO) online application and legalization of documents to(Ministry of Foreign Affairs (MOFA) based on customer’s custom requirements

·         Collaborate with our logistics department and third-party logistics for inspection report such as GMARK Certificate, Insurance, and additional customs clearance.

·         Collaborates with the shipping lines for shipment booking, B/L /AWB/ TCN Instructions.

·         Sending weekly in transit data report to the customers and accounts department

·         Generates sales report and send to sales & marketing, accounts, demand planning department.

·         Reporting & coordinating directly to the department head (SCM)

·         Attend to customer’s complaints and offer solutions in a timely manner

·         Guide and train new employee to help them familiarize with the work process as well as system procedures.

·         Actively participates in product innovation as well as cost saving process /Training and seminars

2006-2008  IT Department) LG ELECTRONICS GULF FZE

Sales Support  Coordinator

·         Handle Import /Export Documentation for all  IT customers in GCC, UAE, SAUDI, CASPIAN MARKETS, YEMEN

·         Coordination within the company, overseas factory, internal & external customers and third-party logistics

·         Reporting & coordinating directly with IT Sales team

October-2003–May 2006    SANYO GULF FZE JAFZA, Jebel Ali Fze, U.A.E

Sr. Sales Coordinator Officer/Procurement Officer  – (Air conditioning department)

·         Managing complete cycle of Order processing for HVAC ( from Purchase Order/ Performa invoices/ and documentation for Free Zone/Import and Export shipment

·         Liaise with the sales department/customers to ensure timely deliveries

·         Assist the product manager in generating monthly product and sales report.

·         Coordinates and interacts with our procurement, logistics, sales, marketing & accounts department. as well as

overseas factories and third-party logistics

·         Coordination with our local distributors in the UAE, GCC as well as Europe and African countries.

·         Follow up shipping advice & shipping documents from our different factories and sends details to our distributors.

·         Reporting and coordinates directly to the division’s General Manager.

·         Handled petty cash vouchers

Educational Background:

1985 -1987              Bachelor of Science in Nursing (2nd year undergraduate) St. Luis University Baguio, Philippines

1980 -1985              Diploma Higher Secondary School St. Joseph Academy Philippines

Additional Qualification

Certificate in Logistics & Supply Chain Management with L/C Documentation

(Certified by Ministry of Education UAE) Aptech Computer Education Dubai U.A.E – 2006

Package Used

·         ERP /SAP / M SYSTEM/ MATRICS LITE

Computer Skills

·         Microsoft Office package/Ms Outlook

Courses and trainINg development
2019        Digital Marketing  Nadia Training Institute                                                                                             Dubai, U.A.E

2018        Artificial Intelligence     LG ELECTRONICS                                                                                         Dubai, U.A.E

2016        National Achievers Congress                  Motivation training event                                                       Dubai, U.A.E

2010        Certificate in GEL Course Program (Global Emerging Leaders) LGE MEA Learning Center               Dubai, U.A.E

Customer Value: Effective Planning, Power of Strategic Thinking, People Respect: Leading and Influencing

Financial Management Planning and Forecasting

2010        Customer Relationship Management                       LGE MEA Learning  Center                                   Dubai, U.A.E

2007        Principles and Fundamentals of Marketing             LGE MEA Learning Net                                         Dubai, U.A.E

2006        Certificate in Logistics & Supply Chain Management Aptech Computer                                                Dubai, U.A.E

2004        Certificate in Peach Tree & Tally (Accounting)Career Training Institute                                                Dubai, U.A.E

2003        Certificate in Self Correspondence                       Nadia Training Institute                                              Dubai, U.A.E

Languages known:

English, Tagalog (Fluent spoken & written)

Knowledge of Arabic & Spanish (Spoken)

PERSONAL DETAILS:

Marital Status:         Married

Religion:              Christian

Driving License  : valid to UAE