Ghulam Mustafa

Email: mustupha@gmail.com

www.linkedin.com/in/mustupha

Mob: +60193401432

+923005556212

Objective
To be a part of the challenging team that strives for the better growth of the organization exploring my multifaceted experience and providing opportunity to be an asset to the company. Aspire to have a leadership role in the IT Operations, Digital Transformation to Cloud, Business Development in both Public/Private Sectors’ IT Project Management, Contract Management Full Cycle ERP and Core Banking Implementations & IT Consulting.

Profile
Experienced cloud evangelist with focus on assisting customers in digital transformation and cloud adoption for SaaS/PaaS/IaaS with a demonstrated history of working in the information technology and services industry. Skilled in customer success, cloud adoption, Business Process Re-Engineering, Enterprise Software Selection or Development, and Analytics. Delivery focused Project / Program Director with a track record in delivering complex business critical software solutions/projects both to external and internal clients. Twenty Two years of increasingly responsible experience driving the development and execution of national, regional, and global high growth Public/Private Sector IT strategies, implementation projects, product enhancements, competitive intelligence, and deal support including developing resource allocation requirements, improving partner and industry analyst ecosystems, and elevating brand awareness to accomplish corporate and revenue objectives.

Knowledge Skills & Abilities (ASEAN)
·       IaaS/PaaS/SaaS Solution Consultant/Architect

·       Cloud Customer Success Program Management (PaaS/SaaS)

·       Project Management/ Consulting Practice & Program Management

·       Customer Care, Quality & Program Assurance

·       IT Service Management & Delivery
·       Public/Private Sector Contract & Account Management

·       Systems Integration/ Delivery, Support and Advice

·       FUSION ERP/HCM Pre-Sales & Solution Architecture

·       Business/IT Strategy & Technology Sourcing

·       ERP (SAP R/3 & on-premise Oracle

EBS Solutions Implementations)

·       Full Cycle Oracle FlexCube Core Banking implementations

·       FUSION ERP/HCM Business Analysis & full life-cycle Implementations

·       IT Governance & Management

Summary of Professional Experience:                         22+ years
·       APAC CLOUD PLATFORM SALES CONSULTANT, SEHUB INTERACTIVE TECH KL MALAYSIA, ORACLE CORPORATION [Aug 18 to Date]

·       DIRECTOR, CLOUD CUSTOMER SUCCESS, ORACLE CORPORATION [Jun 2015 to Jul 2018]

·       REGIONAL DIRECTOR, CUSTOMER CARE & QUALITY SOUTH ASIA GROWTH ECONOMIES -WEST & INDONESIA, ORACLE CORPORATION [June 2008- June 2015]

·       CHIEF INFORMATION OFFICER(CIO), CSAPL, CRESCENT GROUP [Feb 2008 – June 2008]

·       DIRECTOR IT/CONSULTANT CONTRACT MANAGEMENT AND WAN, SAP PROGRAM MANAGER, PROJECT TO IMPROVE FINANCIAL REPORTING & AUDITING(PIFRA), AUDITOR GENERAL’S OFFICE OF PAKISTAN (SUPREME AUDIT INSTITUTE), MOF, GOVERNMENT OF PAKISTAN [Sep 2005- Feb 2008]

·       SENIOR/MANAGING CONSULTANT, PRICEWATERHOUSECOOPERS UK [May 2004 – Sep 2005]

·       SENIOR/MANAGING CONSULTANT, ABACUS CONSULTING (FORMERLY PWC CONSULTING) [May 2004 – Sep 2005]

·       PROJECT MANAGER/CONSULTANT, NATIONAL HEALTH SERVICES (NHS), GOUK [May 2004 – Sep 2005]

·       I. T. CONSULTANT, PRIME MINISTER SECRETARIAT, GOVERNMENT OF PAKISTAN [June 2002- May 2004]

·       I. T. CONSULTANT, GLOBAL CHANGE IMPACT STUDIES CENTRE, MINISTRY OF ENVIRONMENT, GOVERNMENT OF PAKISTAN [June 2002- May 2004]

·       ASSISTANT DIRECTOR SYSTEMS, COMMSION ON SCEINCE AND TECHNOLOGY FOR SUSTAINABLE DEVELOPMENT IN THE SOUTH (COMSATS) HEAD QUARTERS, COMSATS INSTITUTE OF INFORMATION TECHNOLOGY, GOVERNMENT OF PAKISTAN [June 1998- June 2002]

Major Professional Achievements
·       Amicably Rescued and Turn-Around the some of the Iconic Projects worth almost 30 Million USD in for Oracle where Litigation was prevented due to failure in delivery, by providing applying product specialist knowledge, leadership skills, negotiations skills, arbitration techniques, partner/resource management skills and above all by applying the Project Management Best Practices. All these turn-Around Projects got recognized by Respective Prestigious Oracle Awards and Honors.

1.     National University of Science and Technology (NUST), Campus Management Solution (CMS) Project, (2012-2016).

2.     SNGPL Customer Care and Billing System Implementation Project, (2010-2014)

3.     Telenor Easy Paisa implementation Project, (2011-2015)

4.     Mobilink Vision Project, (2014-2016)

5.     ASKARI BANK Flex CUBE Core Banking Implementation Project (2011-2014)

6.     Mobilink Siebel Implementation Project, (2013-2016)

7.     PTCL SIEBEL Project, (2013-2016)

8.     MCB IT transformation Project, (2010-2015)

·       Earned additional 30 Million USD in 10 Years in recurring business from the existing Oracle Install-Base Customers by Harvesting from Oracle’s existing Install base customers in SAGE WEST Region by means of executing Install Base Harvesting Program (IBHP).

·       Championed the Oracle’s Customer Care (CC) and Customer Success Business priorities in the South Asia Growth Economies (SAGE West) Region by conducting the Global Relationship Survey (GRS) and accomplished the GRS Rate above 70% throughout the 10 years which was among the highest in ASEAN Region.

·       Championed the Project Management Function for Oracle and Service Delivery by executing the Implementation Management Process (IMP) in 100 + Strategic Projects by means of providing Expert Advice, Specialist Knowledge to our customers for the successful deployment of ORACLE FUSION/EBS, Enterprise resource planning (ERP), Technology, Core Banking, CRM, Hardware, Utilities, Communications, CRM and Fusion Middleware solutions etc.  in Projects like Askari Bank, SNGPL/SSGC, Mobilink, Telenor, PTCL (ETISLAT) etc., in SAGE-West region.

·       Achieved and Maintained the Honor of “ZERO Failed Implementation of Oracle Products or Failed Delivery of Oracle Services” in Oracle Customers Install Base and Upheld the “Zero Customer Conversion” of Oracle Existing Install Base to any other competitor products during my tenure with Oracle.

·       Achieved the 5 Million USD annual ARR for the ORACLE SaaS Cloud Subscription Business install base in Pakistan for consecutive three years and expanded in the SaaS Install base with the additional revenue of 2 Million USD for Consecutive three years.

Government of Pakistan, PIFRA [2005-2008]

·       Distinguished National Service For Ministry Of Finance, GOP, as a Director IT/Consultant Contract Management and WAN, SAP Program Manager, For The Complete Automation Of Ministry Of Finance And Affiliated Departments encompassing 500 Offices throughout Pakistan

·       Established the very first indigenous SAP Competency Center for Government of Pakistan to stop relying on hefty outsourced implementation services that were costing in Millions of Dollars to National Exchequer. SAP Competency Centre Later on helped PIFRA to save Millions by implementing the additional modules in-house through this hired team

·       Effectively managed all Litigations including Adjudications and Arbitrations with the vendors and avoided the imminent hefty litigation and arbitration expenditures for PIFRA.

·       Accomplished Project/Contract Director for 161 Million USD WB Funded PIFRA-I&II Consulting Services and Procurement Contracts:

o   SAP HRM/FICO Implementation Services

o   Computer Assisted Auditing

o   Organizational Change Management

o   Technology Acquisition and Procurement

o   Maintenance and Support of SAP System

o   IT Hardware Performance Improvement initiatives)

Outsourced to Global Top IV Consultants (PwC/KPMG/BearingPoint/CoWaters/Siemens) for Asia’s Largest Public Sector SAP R/3 Deployment.

·       Helped PIFRA in Procurement Planning worth Millions of Dollars through International Competitive Bidding/National Competitive Biddings, through preparation of annual procurement plans, standard bidding documents, technical specifications, cost estimates and appropriate procurement method.

·       Championed timely delivery of support services to field offices through enforcement of SLAs and coordination with operations and at technical departments.

·       Designed, Installed and Managed Pakistan’s Largest Wide Area Network(WAN) for PIFRA-II covering every single District of Pakistan.

Prime Minister’s Secretariat

HONORARY DESIGNATED I. T. CONSULTANT FOR CONSECUTIVE TWO YEARS FOR THE PRIME MINISTER’S OFFICE, PRIME MINISTER SECRETARIAT, GOVERNMENT OF PAKISTAN

 

DETAILED PROFESSIONAL EXPERIENCE WITH JOB DESCRIPTION
Oracle Corporation Malaysia Sdn Bhd, SE INTERACTIVE HUB TECH KUALA LUMPUR, MALAYSIA
APAC CLOUD PLATFORM SALES CONSULTANT, CLOUD SOLUTION HUB
Aug 2018 to Date
·       IaaS, PaaS middleware and PaaS4SaaS solutions consultant, with solution delivery and business development background. Delivered and positioned middleware and cloud-based solutions across APAC.

·       Manage technical interactions with to prospective clients and customers, capture workload migration requirements; Assist with creating cloud migration strategies; defining delivery architecture, creating the migration plans, designing the orchestration plans, and more; Determine source cloud (Physical, Virtual and Cloud) and target Workloads.

·       Lead Engagement from technical solution perspective; Develop and deliver outstanding prototypes and demonstrations; RFP/RFI responses; TCO preparation, solution design; use case implementation articulation; Ensure that the Oracle IaaS and PaaS cloud services are successfully adopted by the customers.

·       Customer awareness program for Oracle Cloud by running workshops and hackathons in region; Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies.

·       Identify opportunities for expanded use of the Oracle cloud services through by mapping customers’ business initiatives with available cloud offerings.

·       Develop practical solutions and methodologies; develop “thoughtware” and “point-of-view” documents; participate in public speaking events; get published in industry periodicals.

·       Perform role of counselor and coach; Extend and enlarge the knowledge base of the domain of expertise by defining novel approaches, by coaching others and by leadership in their professional communities internally and externally; Actively participate in organizational skill exchanges and transfer of expertise

 

Oracle Corporation Singapore PTE. Ltd. / Oracle Systems Pakistan Pvt. Ltd.
Director Customer Success, ASEAN CUSTOMER SUCCESS [ERP/HCM/CX]
June 2015 to July 2018

·       Functioned as Experienced cloud evangelist with focus on assisting customers in digital transformation and cloud adoption for SaaS Applications with a demonstrated history of working in the information technology and services industry. Skilled in customer success, customer training need assessment, cloud adoption, Business Process Analysis, Enterprise Software, and Analytics.

·       Provided leadership to team members, partners and customer end users to formulate and document business requirements and provide assurance in rendering qualitative project functional/technical deliverables in compliance to delivery schedules and other SLA parameters using Project Management Methodologies.

·       Assisted partners/customers on new Implementations methodologies and recommended best practices of Oracle and guide clients in complete implementation life cycles of various Fusion ERP/HCM/CX modules.

·       Functioned as Subject Matter Expert for ERP/HCM/CX Customers in overall project management by developing project plans, by ensuring less customization, business process analysis and process selection, extensive Hands-On Implementations engagements; conduct health checks/ system reviews and render implementation/ post implementation support for Pakistan Fusion SAAS Clients.  Implement risk management plans, risk register including risk mitigation and quantification of risks.

·       As an Advocate for our SAAS Cloud Customers, he got committed to their successful implementation of all Fusion HCM/ERP/CX Modules and overall clients’ satisfaction. Help Executive Leadership as a trusted advisor to develop solid strategies by aligning internal and external resources/processes to get the most out of their cloud investment.

·       As a trusted advisor, He promoted customer centricity & advocacy with Oracle Cloud offerings to drive customer loyalty and product consumption to realize quantifiable ROI value from Oracle products and services.

·       Drove maximum adoption of Oracle Cloud solutions and identify/drive product expansion opportunities via high value relationships with my customers.

·       Teamed up with the multiple groups within Sales, Support, Operations and Oracle Consulting, Oracle University, Product Management Teams, Cloud Ops and as CSM He is fully responsible for understanding and execution of the near- and long-term SAAS vision of the customer.

·       Coordinated with the right Oracle resources, programs, and information at the right time, to ensure & maximize the customer’s value of the product. Customer Retention and expanding the customer’s knowledge and footprint are key focus areas for him.

·       Responsible for developing long term partnerships with Oracle’s customers to ensure that they remain successful by realizing the full value of their investment with Oracle to ensure that the customer continues/renews their Cloud Contract with Oracle.

Oracle Corporation Singapore PTE. Ltd. / Oracle Systems Pakistan Pvt. Ltd.
Regional Director Customer Care, South Asia Growth Economies – SAGE WEST & Indonesia
June 2008- June 2015

·       Proactive Project Management for 200+ Strategic Projects across the industries and countries.

·       Reactive Issue and Conflict Management for Complete Oracle Product Portfolio

·       Customer Care Project and Services Delivery Assurance

·       Customer Assessment Management & Account Management

·       Customer Care and Process Improvement

·       External affairs with government and Customers

·       Networking with various dignitaries/Ministries/Chambers/Departments/Associations/CIOs/CTOs etc.

·       Business Development in Existing Install Base through IBHP Program

CSAPL, Crescent Group Pakistan
Chief Information Officer & Project Director for Oracle EBS Implementation
Feb 08 – June 08
·       BPR and Technology Architecture Sizing and Selection/Project Planning/Team Development/Contract/Project Manager for Oracle EBS Implementation in the following industries:

o   Crescent Steel Division

o   Crescent Cotton Division

o   Crescent Investments and Stock Exchange Division

Project to Improve Financial Reporting and Auditing (PIFRA I & II), Office of the Auditor General of Pakistan, Ministry of Finance, Government of Pakistan
Director/Consultant Contract Management and Wide Area Network, SAP Program Manager

Sep 05 – Feb 08
·       IT STRATEGY FORMULATION FOR PIFRA-II, IT INFRASTRUCTURE DESIGNING, IT RISK ANALYSIS & MANAGEMENT, IT NEED ASSESSMENT & IT RESOURCE PLANNING, IS/NETWORK AUDIT, IS SECURITY AND COMPLIANCE, DISASTER RECOVERY, IT GOVERNANCE, ERP BUSINESS CONTINUITY MANAGEMENT

·       Helped PIFRA-II in Setting up the SAP Competency Centre and hired the appropriate SAP resources for its Team and Capacity building. SAP Competency Centre Later on helped PIFRA to save Millions by implementing the additional modules in-house through this hired team.

·       Helped PIFRA-II in Technology Selection for Hardware and other IT infrastructure. Developed & evaluated specifications/configurations for several International Competitive Biddings (ICB) for IT Infrastructure Acquisition, worked in the bidding evaluation committees for hardware vendor selection, Evaluation of bids, Preparation of Technical evaluation reports, Award of Contract, Warranty and Post-Warranty Service Plan Preparation, and final contract negotiations.

·       Acted as a central reference and information source, provided guidance and assistance in the PIFRA-II’s project IT decision making process.

·       Worked with PIFRA-II end-users to formulate and document business requirements, identifying, investigating, and analyzing business processes, procedures and work flow for SAP R/3 FI/CO & HR modules implementation.

·       Developed the Strategy for Workflow Change Request Approval processes and Developed in-house capacity to deal with the gigantic momentum of system change requests

·       Developed operational acceptance testing (OAT) Strategy for PIFRA’s Test, Pilot and Roll-Out Sites along-with the test-scripts for Hardware and SAP ERP Application Operational acceptance.

·       Conducted business Requirement Analysis for next 10 years for PIFRA-II techno-functional computing requirements and developed the Hardware Sizing and ERP Solution Scoping Plan.

·       Developed and Implemented the Disaster Recovery Plan for PIFRA-II.

·       Developed the IT Road-Map (Application and Hardware) for PIFRA-II based on the future requirement analysis and expansion in the scope of the PIFRA-II Charter.

·       Helped PIFRA in Conflict Management with outsourced services and implementation with effective contract management and negotiation skills. Agreed, locked the scope of multiple contracts to avoid future ambiguity in scope of implementation.

·       Developed and conducted the SAP R/3 Performance Load and Volume Testing strategy for PIFRA-II. Identified and evaluated system inefficiencies and recommended optimal business practices, acceptable thresholds, and system functionality and behavior for SAP R/3 Deployment for Hardware and applications.

ABACUS CONSULTING/PRICEWATERHOUSECOOPERS UK/PIFRA- I/National Health Service (NHS) of UK

Senior Consultant / Project Manager SPIDER Project, GoUK

May 04 – Sep 05

·    IT Infrastructure Designing and Procurement Consultant for Project to Improve Financial Reporting and Auditing (PIFRA).

·    Public Sector Business Development Lead for SAP R3 implementation and ABACUS Business Suite/Solutions.

·    Requirement Specification Development of SPIDER SITE and Content Management System at Northumberland Care Trust of NHS UK/GAP Analysis and Technology Architecture Sizing and Selection/Project Planning/Team Development.

Prime Minister’s Secretariat/ Global Change Impact Studies Centre (GCISC), Government of Pakistan

Consultant (IT)/IT System Analyst/ IT Team Lead

June 02 – May 04

·       Designing/Implementation/Management of overall MIS System & Infrastructure for providing Technical/Strategic Support to Global Change Scientists for their Global Modeling Servers & Software R & D/ Procurement Specialist.

COMSATS Headquarters, COMSATS University

Assistant Director Systems/ System Administrator/Infrastructure Designer/Procurement Specialist

June 1998 – June 2002

·       System Administrator/ Infrastructure Designer /Project Coordinator & Manager/ Team Lead / Procurement Specialist/Faculty Member.

Education

·    Masters in Computer Sciences (MCS) (1999-2001)

·    B. Sc. (Phy., Chem., Math from Punjab University)(1995-1997).

·    One Year Diploma in Computer Sciences from PETROMAN (1998-1999).

·    Course on GRID COMPUTING TECHNOLOGIES from CERN, GENEVA organized by National Centre for Physics.

·    29th International Nathiagali Summer College on Network Security and VLSI designing.

·    Project Management Professional Training Course by COMSATS Institute of information Technology and Project Management Institute (PMI).

·    Course on “Contracts Management” from Pakistan Institute of Management (PIM).

·    Augmented Data Visualization with Machine Learning by ORACLE

·    Modern Data Visualization with Oracle Analytics Cloud

·    Oracle Cloud Infrastructure 2018 Certified Architect Associate

·    Participated in Hundreds of Workshops, Seminars, Events and Tutorials/internal trainings during past twenty years on different subjects and fields of knowledge.