Dear Sir/Madam.

I am submitting herewith my resume for your perusal and favorable consideration for the suitable position in your organization.

A systematic, organized, hardworking and dedicated team player with an analytical bent of mind with excellent academic credentials. Competent, diligent and result – oriented professional with an experience of over 10 years in Customer Service Management, Sales, HR and Administrator and have detailed knowledge regarding Credit Card, Bank accounts, Mortgages customer service. I am strongly committed to customer service with the ability to ensure high quality and timely expedition of customer requests, resolve any issues and win customer loyalty.

A hard working and talented individual, seeking a challenging job which would synergize my skills and knowledge with the objectives of the organization. My prime goal is to understand professional environment and capitalize on opportunities. Professionally I am looking for an opportunity that will help me utilizing my skills.

Dedicated and focused individual, determined to add value to the organization I work for, through my exceptional knowledge and learning ability. Possess well developed communication skills with reputation of unwavering accuracy, credibility and integrity.

The above credentials along with my enclosed resume make me ideally suitable for a position in your organization. I would appreciate an opportunity for a personal interview.

Thanking you,
Yours sincerely
Kartik Rai

Kartik Rai
Address: Al-Wahda street, Sharjah UAE.
Mobile: +971507187488 Email: kartikrai16@gmail.com

Career Objective
• To consistently deliver company goals with integrity, enthusiasm and energy.
• To use my skills of quick learning, experience and adaptability in contribution of the growing company.
• To obtain a responsible and challenging position, where my abilities and experience can be will be utilized.

Summary of Qualifications other activities and hobbies

• Proven creative, good in music have a band and performed in shows.

• Experience of office administration. Play football and qualified from soccer school also good in swimming and art.

• High Level Proficiency in English & Hindi Language

Skills

• Proeficient with Microsoft Office Applications

• Internet Technology

• Fast Typing Skills

Education

• Secondary School Certificate – Year 2010

• Higher Secondary School Certificate – Year 2012

• Undergraduate BBA

Professional Experience
Sharaf Dg Headquarter, Al Garhoud and Sharaf Dg warehouse, Time Square Center, Sheikh Zayed Rd, Dubai
Telephonic agent, outbound process at Sharaf headquarter(5th January- 30th may 2018)
Job profile:

• Making post delivery calls for the corporate sales and maintain data of customers.
• Providing information about products and services as per the corporate plan.
• sales for corporate related products, accessories and plans.
• Informing customers about the new Sharaf dg website for corporate business along
With registration.
Backend process at Sharaf Dg warehouse time square Branch(31st may- 30th June)
Job profile:

• Preparing delivery notes and updating the data of each customer in the system.
• Updating of stocks of the products to be despatched each day for delivery and installation
• Informing customers regarding the delivery and requirements regarding installations and deliveries.

Sharaf DG Call Center, Al Karama, Dubai
Telephonic agent, inbound/outbound process (11th Sept -31st December)
Job profile:

• Handling & Making calls providing required services to the customer.
• Sending e-mails to the customers regarding the information of the product & services required.
• Securing the datas provided by the customers of the companies.
• Telephonic sales of the product and services.

Market-I marketing Company, Dubai (11th July- 12th august 2017)
Marketing survey interviewer for McDonalds Spinneys, Bur Dubai, Dubai
Job profile:

• To ensure the quality of services provided.
• To assure the quality of food provided.
• Assisting customers with their queries regarding the services and food.
• Updating the information of the surveys to the management.

Sharaf DG Call Center, Safeer mall, Sharjah
Telephonic agent, outbound process (16th april- 6thJuly 2017)
Job profile:

• Handle sales, escalation, complaint and survey calls for sharaf customers.
• To promote, provide information and assist the customers of DG privilege program.
• To update the management customers query, to provide the information to the customers about their queries, complaints and assuring of the deliveries and services provided by Sharaf to be confirmed.
• Making survey calls to ensure the quality of the services provided by Sharaf DG to the customers

Sharaf DG, Diera City Centre, Dubai

Sales promoter for WD(Western Digital) brand 31st march- 15th april 2017
Job profile:

• To update daily sales track for the brand’s product in the store.
• Give the best sales service to the customers by providing them the information about the product
• With good speaking skills and information making easy and clear for the customers.
• Give best sales to the brand being in compete with other brands with the same products ;like hard drives and hard disks.
• Provide good service to the customers with queries and assistance for their problem with the brand’s product.

Macro Emirates, Industrial Area 9 , Sharjah
Sales promoter for a new electronic brand KZEN 26th February – 29thth march 2017
Job profile:

• Provide information about each mobile phone, tablet, smart watch and underwater camera at the store.
• Deal with customers in compete with rest of the brands.
• Provide demonstration of the gadgets to the customers.
• Update the stock and sales report.

Yellowstone Groups, DOZ, Dubai

Telephonic interviewer Executive, November 2016- february 2017
Job Profile:

• To connect with the people in UAE.
• To know understand and get the feedbacks from the people of the services of marketing sector.
• To give solutions through ways of services like surveys, assistance channels and feedback programmes.
• Understanding the answers and queries of each customer to help in the services improve.
• Meet the satisfaction of the service provided to the people and building a better customer relation and services in UAE.
• To meet and maintain complete targets of the customer queries and surveys with regards to follow.

Noor Capital Call Centre Services

Telesales agent and broker (august -november 2016) Job Profile:

• Connecting with clients from all over the world.
• Guide them about the company and helping in proceedings of the company’s policy.
• Give information about every current international market affairs in most convenient ways for them.
• Maintain a good rapport with the clients by using customer engagement skills which helps determine the needs and queries of the clients and help make the service most trust worthy.

Dubai Airports Annual Olympics Event.

Event supervisor March 2016 Profile:

• Manage the whole event’s programmes • Make sure of products and requirements for each program and stalls is sufficient so that the even goes smooth.
• Handling the crowd and customers of the event.
• Communicate and assist each staff during the event to maintain the quality of the event.
• Ensuring the smoothness of the event till the end.

Iconic Landmark Groups Retail LTD, Jebel Ali, Dubai (January- april 2015)

Fashion consultant and executive, Dubai Mall, Dubai
Job profile:

• Suggesting customers regarding the fashion and clothings. By ensuring good relation with the customers, they use to approach me as they were in the showroom for help, suggestion and services.
• Managing records of customers, department stocks and monthly reports generated.
• Giving ideas and maintaining the showroom discipline.

Dubai Airports Ramadan Events

Event Supervisor, July 2015 Job Profile:

• Managing and assisting in setting up the event.
• Co-ordinating and ensuring the quality of the service throughout the event.
• Maintain and hold the team to work efficiently and provide satisfied service to the guests of the event.

WNS Global Services PVT.LTD. India

Telesales executive (inbound and outbound process) January 2014 – January 2015 Job Profile:

• Handling and managing calls and e-mails of the customers.
• Providing the services for well known Indian hospital Max.
• Handling escalation calls and responsibility of calls and e-mails of every customer.
• Giving information of d products and services of the process with satisfied assistance to the customers.
• Maintaining the quality of the company’s services by answering the queries and giving a good customer service.

AIGES PVT.LTD, India

Telesales executive December 2012 – december 2013 Job Profile:

• Providing the services for automobile company Ford India.
• Handling incoming and outgoing calls along with chats and e-mail services to all the customers and from all the customers.
• Selling of the cars, giving information all the information about the ford cars in india with updated benefits and offers regarding the company’s policies.
• Follow up on the customers and keeping them updated about the changes in the services of the process of the products and the company.
• Educating customers about the cars and products, solving queries and handling unsatisfied customers to avoid them turning into complaints.

National General Insurance of Emirates NBD.

Telesales Agent June – July 2012 Job Profile

• Interacting with clients for insurance related needs and informations.
• Providing each and every information and details about the product and services of the company and its policies to the clients.
• Selling of the insurance services and fixing appointments with clients for face to face meetings to give more information about the proceedings of the service and satisfying clients by clearing their queries and satisfied answers.
• Keeping update of the clients and follow up their records.

Personal Details

Date of Birth: 16th february 1992.

Linguistic proficiency: English and hindi.

Marital Status: Single

Nationality: Indian.

Current Visa: Residence Visa